What do I need an appointment for?
- Birth declaration, child recognition, name change
- Change of address: declaration (also online, Dutch only)
- Child care: registration, certificate of income ...
- Death, euthanasia, property upon death, donorship: declaration
- Documents and certificates: request (also online, Dutch only)
Opgelet: Collecting documents and certificates is possible without appointment
- Driving license: request and collect
- Energy: information
- Foreigners: registration, nationality, work permit, request residence permit, registration students
Opgelet: Collecting residence permit is possible without appointment (check opening hours)
- ID card: request new card, pin- and pukcode, change address after moving (after police check)
Opgelet: Collecting an ID card is possible without appointment (check opening hours)
- Marriage and legal cohabiting contract
- Taxes and invoices: explanation
- Travel passport, consent for minors travelling abroad: request
Opgelet: Collecting travel passport is possible without appointment (check opening hours)
- Urban planning: information, permissions, violation of law, vacancy of real estate, complaint housing quality, public enquiries
- Welfare and care (information about subsidies, help with applications ...)
What I don't need an appointment for? (opening hours City Office)
In the City Office you don't need an appointment for:
- Badge for hydraulic street poles: request and collect
- Buy city plan, garbage bags, organic waste stickers or ‘UiTPAS’
- C3-halftime form: ask for a stamp
- Certified true copy of your documents/statements: request and collect
- Documents and certificates: collect (also online, Dutch only)
- Driving licence: collect
Opgelet: You need an appointment to request a driving license
- Extract from the judicial record: request and collect (also online, Dutch only)
- ID card
Opgelet: You need an appointment to request an ID card.
- Parking card for residents: request and collect (also online, Dutch only)
- Pension claim: submit
- Rat poison
- Residence card: collect
Opgelet: You need an appointment to request a residence card.
- Taxi card: collect
- Travel passport: collect
Opgelet: You need an appointment to request a travel passport.
- Work permit type C: collect
Not sure you need an appointment?
Call us, we will help you.
Reschedule my appointment
You can reschedule your appointment online (using the link in the confirmation email) or simply call to let us know. This allows us to help other people when you can’t make it.
Contact details city departments
Check the list with contact details.