PIN and PUK codes for eID, kids-ID or electronic residence card

Are the PIN and PUK codes still needed?

The online services offered by the authorities are protected. To gain access, you have to identify yourself to:

  • Prove your identity
  • Put electronic signature on documents
  • Use online services from the government, such as Tax-on-web, Mijn Dossier and My Pension

There are 3 ways to login safely:

  • With your eID
  • With the app 'Itsme'
    • You sign up with a free app.
    • You don't need a PIN code.
    • You need a smartphone and access to online banking (bank card and bank's card reader).
  • With a digital key with activation code
    • You identify yourself with a mobile app, a text message or an email.
    • You don't need a PIN code.
    • You need an activation code.

I have lost my codes

How can I request new ones?

  1. Request codes

    Request codes (Dutch only)
  2. Collect the codes from the city office
    Once we have received the codes, we will invite you to collect them from the city office, by appointment. This may take 3 to 4 weeks.

    Make appointment
Can you not come yourself?
Can you not come to the city office yourself? Give a power of attorney to someone else to pick up the codes for you.

Price

Free of charge.

PIN code has been blocked

If you enter an incorrect PIN code 3 times, your card will be blocked.

How to unblock?

Go to the city office after making an appointment.

Make appointment

What do you need to bring?

  • Identity card or residence card
  • PIN and PUK codes
Have you lost your PUK code? Request new codes (Dutch only)
Can you not come yourself?
Can you not come to the city office yourself? Give a power of attorney to someone else to pick up the codes for you.

Price

Free of charge.

Not received new identity card or residence card codes

How can I request new ones?

1. Request the codes again

Request codes again (Dutch only)

Price

Free of charge.

Change PIN code

Do you have the PUK code and is your card not blocked? Then you can change your PIN in one of the following ways:

What do you need to bring?

  • Identity card or residence card
  • PIN code
  • If you want to change the code of a kids ID, you must bring your child with you.

Power of attorney to pick up or unblock codes

Can you not come to the city office yourself? Give a power of attorney to someone else to pick up the codes for you.

Fill in the form and bring it along.

Stadskantoor
Professor Van Overstraetenplein 1
3000 Leuven

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